Kim is amazing!! I've been having transmission issues with an old RAV4 and Kim was so helpful in talking me through what the problem was with my car and what to expect with the repairs. The whole diagnostic service and her expert advice was totally free too which I feel like is pretty rare these days. Super trustworthy place, will definitely be returning with any future issues!
Absolutely love this shop. Honest, straightforward and very professional.
I have used AAMCO twice in the past 3 months. Both times I received excellent, timely, and affordable service! First, they did a great job replacing the dead transmission on my 2009 Kia. Even though a new/remanufactured transmission is not cheap, I was grateful that Kim (the owner) found one at a reasonable price, and the installation took just two days. Then, just the other day, I brought in my Acura MDX which had a "check engine" light and was running rough. Dropped off at the end of day on Monday... and it was diagnosed, fixed, and ready for pickup by 3pm the next day! Thanks to Kim (the owner) for her friendly and professional service, and to Randy (the lead mechanic) who seems to be a car whisperer!
Thanks for being trustworthy, I can always count on you guys to give me the correct information about my car.
My experience with this AAMCO, and especially working with the owner, Kim, was AMAZING! Kim is AWESOME!! I have had trouble with AAMCO service in the past, and that tainted my perception of ALL AAMCO's, but I learned that it is actually a franchise and each shop is independently owned - this makes all the difference. The shop here in Santa Cruz helped me to understand that, and they were so wonderful to work with. I needed a new transmission on my van after some time, and Kim answered all of my questions honestly, and with variety - something that is not typical of auto shops who simply want to sell you up. I was given quotes of several different options that were available to me, each with different price points, and all of them were reasonable relative to the nature of the option. They also replaced my window rotary motor, and my back door hatch. I highly, highly recommend doing business with these folks - you won't regret it!