In a world where it seems that customer service has gone by the wayside, AAMCO on Ocean St. in Santa Cruz, is a steadfast rock of integrity, professionalism and true customer care. The owner Kim recently helped our family with our Suburban’s transmission issue. Having been to another service shop in Scotts Valley and the horrible experience there, AAMCO was a true breath of fresh air! Not only did they treat us with respect and compassion, but they gave us five-star professional service every step of the way. We were cheerfully greeted, given clear upfront guidelines on how they do their pricing and they communicated with us very step of the way, regarding the repair process. Their professionalism never wavered and we felt that they truly took the time to listen to our concerns, properly diagnose the issue and had their seasoned and expertise staff handle our vehicle with great care. Their communication is second to none. We were kept up-to-date on the entire process and got our vehicle back in a very timely manner. It gives me comfort to know that their staff of automotive professionals, are well versed in a wide variety of vehicle maintenance and repair, as this will undoubtedly be the only shop we plan to take our vehicles to from now on. So, if you are looking for specifically transmission care and service or for complete auto care, look no further than AAMCO Santa Cruz! Thank you again Kim for easing our anxiety and providing us with the much-needed care we were looking for our Suburban. You give us hope that customer service is indeed not dead, on the contrary, it appears to be flourishing at the the shop under your care. You rock!
Cody and Kim at AAMCO in Santa Cruz were very helpful to us when my son's car broke down. They were good at explaining what the error codes were telling them and what they recommended doing to determine what exactly was wrong with it. They were very up front about the cost of opening up the transmission to see what was wrong. After they opened it up and gave us the bad news, they explained all of options and costs. They were very understanding when we told them we did not want to invest the money for a new, rebuilt or used replacement transmission and simply closed up the transmission and held the car for us for a few days to arrange for its pick up. Again, they were pleasant to deal with, communicative and straight forward.
These guys are absolutely awesome. Cody was a pleasure to work with. I needed my clutch and slave cylinder replaced on my Jeep Wrangler, they not only had competitive pricing but also warranty the work which was surprising to me on a clutch. The job was done within 24 hours of me dropping off the vehicle.
I am so relieved to have found this place. After calling all around Santa Cruz looking to have my collapsed window fixed—and tons of places jumping to conclusions on the diagnosis—AAMCO had a responsible, investigative approach to the problem. They discovered that the part in question was not in fact broken, and only needed a partial replacement, which cut the potential cost in half. Other places were quick to suggest “just replacing the whole thing” without even looking at it, and jumping on ordering a $500+ part. Kim and Cody were very knowledgeable and also really down to earth. I didn’t feel taken advantage of here, which I admit is an anxiety I have with auto body shops. Absolutely recommend AAMCO!
I love these people. Mechanic (Randy) is pleasant and the owners and staff are friendly. I use AAMCO as my go to mechanic. They are great